H2Y

H2Y (Healthcare 2 You), specializing in diverse healthcare services in Australia, partnered with Jetbro to modernize its eye care service. Our focus was on automating the entire business process, from appointment bookings to order fulfillment, ensuring a seamless and efficient

Challenges

H2Y's challenges were multi-dimensional:

• Implementing an end-to-end business process automation system.
• Creating a sales management system for booking visits.
• Developing a booking calendar for optometrists and dispensers.
• Establishing a visit module for optometrist forms.
• Building an orders module for processing and fulfilling orders.
• Integrating with lens factories and Medicare for automated orders and claims.
• Designing an accounts module for invoicing and payments.
• Developing a customer service module with delivery agents and routing algorithms.
• Creating a director's module for comprehensive dashboards and oversight.

Solutions Provided

Jetbro's solutions encompassed:

• Business Process Automation: Automated the entire business process for increased efficiency.
• Sales Management System: Implemented a system to manage and schedule visits.
• Calendar and Booking System: Developed a booking calendar for optometrists and dispensers.
• Visit and Orders Modules: Established modules for visit entries and order management.
• Factory and Medicare Integrations: Integrated with lens factories and Medicare for streamlined operations.
• Accounts Module: Created a module for managing invoices and payments.
• Customer Service Module: Developed a system with delivery routing and agent management.
• Director’s Dashboard: Designed a dashboard for directors to monitor operations.

Outcomes

The partnership achieved:

• Comprehensive automation of business processes, improving overall efficiency.
• Streamlined booking and order fulfillment processes.
• Efficient handling of Medicare claims and factory orders.
• Enhanced patient service and satisfaction.
• Improved oversight and management for the directors.

Technologies Used

The project utilized various technologies:

• Backend Development: PHP and MySQL for robust and reliable backend services.
• Mobile App: Developed an Android Java app for mobile accessibility.
• API Integration: Medicare API and Google Maps integration for enhanced functionality.
• DevOps Tools: Employed advanced DevOps tools for deployment and management.